Uber has up to date the Security Toolkit for passengers, so it now has a Stay Assist possibility amongst its many different security options, which have been redesigned to make them simpler to entry shortly.
Uber Updates Security Toolkit for Riders
The Stay Assist is accessible by way of ADT, with assist from an ADT security professional in a position to be accessed through cellphone or textual content, with a reside security agent from ADT additionally contactable by way of the brand new Security Toolkit. The brand new function joins the in-app emergency button and journey status-sharing perform.
Reporting Uber Incidents
There at the moment are greater than ten methods to report a security incident to Uber, although the agency do level out that their Security Stories present that the overwhelming majority of journeys on the Uber platform finish with out incident. The report perform is there for anybody utilizing Uber that’s made to really feel uncomfortable or wants help throughout their journey.
The Textual content 911 function has additionally been expanded to cowl practically 60% of the US, together with California and New York Metropolis.
Stay Assist for ‘Much less Crucial’ Help
In an announcement on the Uber web site, the agency defined why they’ve launched the Stay Assist function, saying: “Not each scenario rises to the extent of an emergency, and customers have requested us for an possibility for these much less essential moments that don’t require police, fireplace, or medical help. We’ve partnered with ADT, America’s most trusted residence safety model, to deliver our customers the assist of an ADT security professional. Customers nationwide can now get assist, through cellphone or textual content, from a reside security agent from ADT within the new security toolkit.”
How Uber Stay Assist Works
When a name or textual content trade is requested, the ADT agent can monitor an ongoing Uber journey. They will then keep involved all through the period of the journey, and even attain out to 911 on the person’s behalf with key particulars such because the automobile’s make and mannequin, license plate quantity and GPS location.
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